This Privacy Policy explains how Elitenet Achievers collects, uses, stores, protects and shares information when you use our website, Android application, courses and related services.
Platform
Elitenet Achievers
Privacy Support
support@elitenetachievers.comContact Number
883 770 7782This Privacy Policy applies to the Elitenet Achievers website, Android application, student accounts, online courses, live classes, recorded lectures, study materials, tests, doubt support, notifications, payment services and customer support.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
Depending on the services and features you use, we may collect the following categories of information.
Name, email address, mobile number, profile image, password or authentication information, verification status and account preferences.
Course enrollments, lesson progress, class attendance, watched lectures, downloaded materials, test attempts, answers, scores and performance.
Doubt questions, messages, support requests, feedback, uploaded documents, attachments and other content you voluntarily provide.
Course price, order details, payment status, transaction reference, invoice details, refunds and enrollment validity.
Device model, operating system, application version, IP address, login timestamps, notification token, diagnostic information, security logs, crash reports and service usage information where required to operate, secure and improve the platform.
The application may request device permissions only when necessary for a feature you choose to use.
Notifications: Used to send class reminders, course updates, test alerts, payment updates and important announcements.
Camera or photos: Used only when you choose to upload a profile image, document, doubt attachment or other supported content.
Files and downloads: Used to download PDF notes, study materials and other learning resources when supported by your device.
You can control application permissions through your device settings. Disabling a permission may prevent the related feature from working.
Create, verify and manage your account.
Provide course access and learning content.
Track course progress and test performance.
Schedule and deliver live and recorded classes.
Process enrollments, payments and refunds.
Answer doubts and customer support requests.
Send class, test and course notifications.
Prevent fraud, misuse and unauthorised access.
Maintain, troubleshoot and improve our services.
Meet legal, tax, security and regulatory obligations.
We do not sell or rent your personal information.
We may share limited information with trusted service providers that help us operate the platform, such as:
These providers may process information only as necessary to deliver their services and subject to their contractual, legal and security obligations.
We may also disclose information when required by law, court order, government authority, fraud investigation, safety requirement or to protect our legal rights.
When online payments are available, payments may be processed by an authorised third-party payment provider. Payment providers may collect information needed to complete and verify the transaction.
Elitenet Achievers generally receives transaction identifiers, payment status, amount, date and related enrollment information. Full card numbers, bank passwords, UPI PINs and similar payment credentials should not be entered anywhere except the authorised payment provider’s secure interface.
Our website may use cookies, session identifiers and similar technologies for login sessions, security, user preferences, essential website functionality and performance.
You may control cookies through your browser settings. Blocking essential cookies may prevent login or other website features from functioning correctly.
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
Security measures may include access restrictions, password hashing, secure network transmission, server protections, activity monitoring, backups and restricted administrative access.
No online service or storage system can be guaranteed to be completely secure. Users are responsible for protecting their login credentials and should notify us immediately if they suspect unauthorised access.
We retain personal information only for as long as reasonably necessary to provide services, maintain accounts, complete transactions, resolve disputes, prevent fraud and meet legal, accounting, tax or regulatory obligations.
Course progress, transaction records, invoices and payment-related records may be retained for legitimate operational or legal purposes even after account deletion.
Deleted data may remain temporarily in secure backups until the normal backup retention cycle is completed.
Subject to applicable law and account verification, you may request to:
Access personal information linked to your account.
Correct inaccurate or incomplete account information.
Withdraw optional consent where applicable.
Stop optional promotional communications.
Request deletion of your account and associated data.
Raise a complaint or privacy-related question.
We may request reasonable information to verify your identity before completing a privacy request.
Google Play Account Deletion
You may request deletion of your Elitenet Achievers account and associated personal information through the mobile application or by contacting us from your registered email address.
Open the Elitenet Achievers app and go to:
Send the request from your registered email address with the subject “Account Deletion Request”.
support@elitenetachievers.comInclude your registered name, email address and mobile number. We may contact you to verify ownership before processing the request.
After verification, we will delete or anonymise personal information that is no longer required for service, security or legal purposes.
Certain payment, invoice, fraud-prevention, dispute, security or legally required records may be retained for the applicable retention period.
Deleting your account may permanently remove access to purchased courses, progress, test history, doubts, saved content and other account information.
Where a user is below the age at which independent consent is legally valid, the account and use of our services must be authorised by a parent or legal guardian.
Parents or guardians may contact us to review, correct or request deletion of information associated with a minor’s account, subject to identity and guardianship verification.
If we learn that personal information was collected from a child without legally required consent, we will take appropriate steps to remove or restrict that information.
Our platform may contain links to payment providers, meeting services, video platforms or other external services. Their processing of information is governed by their own privacy policies and terms.
Elitenet Achievers is not responsible for the privacy practices, availability or content of third-party websites or applications that we do not control.
Information may be processed or stored on servers located outside your state or country where our service providers operate, subject to applicable safeguards and legal requirements.
We may update this Privacy Policy to reflect changes in our services, application features, legal obligations or data practices.
The revised policy will be published on this page with an updated “Last updated” date. Where required, we may also provide notice through the application, website, email or notification.
Contact Elitenet Achievers for privacy questions, personal-data requests, consent withdrawal, corrections, grievances or account deletion.
We may require account verification before disclosing, correcting or deleting personal information.
